Letter #2 to the Handyman Company

Before you read my second letter, keep in mind that I used a national company that is insured and bonded. This is not a fly-by-night, small time operation.

Hello-

John Doe #2 came over this morning to resolve some of the issues I detailed in the email I sent on 12/27/05, and although he was very nice and willing to help, the work just isn't what we were expecting from a professional.

He anchored the vanities to the wall, and he did some custom baseboard cutting around the vanities which looks nice, but most of the baseboard corners are still poorly done. Instead of two pieces of wood coming together at a 45 degree angle, there is about a fourth of an inch gap full of caulk. Multiple times we have been told that if we just paint it, you won't be able to tell. The point is, I want it done correctly. I don't want to cover up the problem with paint. Also, no one offered to fix the vanity shelf that was poorly cut. It was suggested to my husband that he sand it and fill in the marks with a wood marker. Again, John Doe #1 created the problem, therefore we shouldn't have to fix it. I have attached photos of the baseboard corners and the vanity shelf.

I do not want anyone else from the Handyman Company to try and fix these issues, but I do want my money back for the amount it cost to install the baseboards. If this is a problem, I will be forced to take more serious action such as filing a complaint with the BBB and your national offices.

Your craftsmen are very nice and polite, but the work is amateur at best.

I would prefer communicating through email, so that there is a written account of what has transpired.

Thank you,
Nappy

Here are some photos of their stellar work. Do not judge me for any pet hair that might show up in the photos. My blogger profile indicates I can't keep my house clean:

Here are the baseboard corners:

Here is vanity shelf that they had to cut to accommodate the plumbing. Notice all the splintering and deep cuts in the front.

This is the level of work that my husband and I could have done ourselves. Keep in mind the baseboards have been "fixed" in those photos. They were way worse before.